GENERAL QUESTIONS:

+ WHEN CAN I SIGN UP FOR LESSONS?

Anytime! Our Swimmattix programs runs throughout the year. Click on ENROLL NOW and start the process of joining the Swimmattix family.

+ WHAT AGE SHOULD MY CHILD START SWIMMING?

Our swim lessons are available for children 3 weeks and up. No matter what age your child is, it is NEVER too late to start swim lessons. Our lessons are designed to teach children of all ages and abilities

+ DO YOU GUYS OFFER A TRIAL LESSON?

Yes we do!
We offer trial lessons for our Learn to Swim Program. You need to book via our ENROLL NOW. NB!! The office cannot do the trial booking for you nor can you reschedule a trial once booked. You need to do it via our online booking system once you select a class a trial icon tick box will apeaar.

Please note: We do not allow for trial between January - March.

+ WHY DOES SWIMMATTIX RECOMMEND YEAR LONG SWIMMING?

We recommend year-round swimming lessons for children because the continuity helps them retain more knowledge for a longer period of time. With the gap created by seasonal swimming lessons, children tend to regress from their swimming skill level; this ultimately results in having to refresh those skills before they can build new skills.

+ WHY DO WE HAVE A DOUBLE-NAPPY POLICY?

Health & Safety is our number one concern here at Swimmattix Swim School and we follow the STA guidelines when it comes to health and safety in our pools. In the event of a spill we have no choice but to cancel lessons for the rest of the day, in order to treat and test the pool. This is a costly exercise and an inconvenience to all those affected including teachers, parents & swimmers as lessons have to be made up on a alternative day. Therefore we have a double-nappy policy.

All children under the age of 2, or those who are not fully potty-trained regardless of age must wear a tight-fitting Splash Nappy(orsimilar alternative) with a close-fitting leg and waist ribs on top with a "Huggies Little Swimmer" underneath it. (cloth nappies, regular nappies, are not acceptable) A full fitted costume is still required to be worn over all this, a swimmers nappy is not seen as a costume, and swimmers will not be allowed into the pool if the above is not adhered to.

Huggies Little Swimmers - can be purchased at any Dischem Store. |*Splash Nappies can be bought from Swimmattix Swim School directly.

ADMIN QUESTIONS:

+ WHAT ARE YOUR OFFICE HOURS?

Swimmattix is run from our 7 Libertas Pool in Pinelands : Weekdays 09h00 - 16h00

• our offices are closed over the weekend.

+ HOW MUCH DOES A LESSON COST?

Please have a look under "pricelist" for a full price list for the year.

+ DO WE GET A DISCOUNT IF WE HAVE MORE THAN ONE CHILD?

Yes you do. Please refer to our pricelist to see a proper breakdown.

+ DO YOU RUN ON SCHOOL TERMS?

No, Swimmattix runs on its own TWO PART Calendar: January till June & then July to December. (Please refer to our app for the exact dates for the year.) We do not teach on Public Holidays.

+ WHAT ARE MY PAYMENT OPTIONS?

Lessons are paid upfront for the month at a FIXED flat monthly rate. If you join in the middle of the month, you will be billed a per lesson rate until the new month when you will be moved onto our flat monthly rate. The monthly rate does not change due to Public Holiday. nvoices go out on the 20th and are due by the last day of the month

Our prefered method of payment is DIRECT DEBIT (25th/1st/5th)

+ WHAT IS YOUR MAKE UP POLICY?

One makeup lesson a month, because we know children get sick and life gets busy sometimes, if your child is not going to attend a lesson for any reason you do need to submit it via the Swimmattix App BEFORE your child's lesson, to make use of this policy.

+ HOW MUCH NOTICE DO I NEED TO GIVE IF I WANT TO TERMINATE LESSONS?

We require ONE month WRITTEN notice is given in the event of terminating lessons. (accounts@swimmattix.com)

+ WHY DO YOU REQUIRE ONE MONTHS NOTICE?

There are two reasons. First, due to the popularity of our programs there tends to be a long waiting list with families ready to fill an open spot. By getting one months notice, we are able to give them ample time to adjust their schedules and, often, cancel other swim lessons with other swim schools so they can start with Swimmattix. Second, the one month provides us time to determine our staffing needs, supplies and other operational adjustments

+ DO BABIES UNDER 6 MONTHS REALLY SWIM FOR FREE?

Provided you join our Baby Class 2 (6-18months) for at least 1 month, Babies who swim in our Baby Class 1 (0-5months) do not pay for anything. This is a FREE CLASS. We start from 3 weeks!

POOL QUESTIONS:

+ ARE YOUR POOLS HEATED?

Yes! All our pools are heated to 34 degrees all year round. All our pools are indoors and heated to STA teaching standards.

+ IS YOUR POOLS SALT WATER OR CHLORINATED?

Our pools are chlorinated to provide your child with the optimal hygienic environment.

+ HOW DEEP IS YOUR POOLS?

Our pools are designed teaching pools and are at a depth of 1.2M

+ IS THERE HEATERS?

Yes, we have sensored heaters over our baby changing areas. These are turned on during the colder months. If they are not on, please ask one of the teachers / Swimmattix Staff to turn it on.

+ IS THERE HAIRDRYERS AT THE POOL?

Yes there is hairdryers, bathrooms and changing cubicles.

+ WHERE CAN I PARK?

Pleae refer to your "Booking Email" for the parking rules at each of our pools.

+ ARE YOU OPEN DURING LOADSHEDDING?

Yes we are. We have emergency lights/backup lights that will be turned on during loadshedding. We have also increased our pool temperature so it remains at 34 degrees even when the power is out. Our CCTV and Keypad Entry Gates work during loadshedding.

OUR LESSONS & TEACHERS:

+ DO YOU USE FLOTATION DEVICES IN YOUR LESSONS?

No. At Swimmattix, we provide a learning environment without the use of flotation devices to ensure your child develops mobility and buoyancy independently.

+ WILL I GET INTO THE POOL WITH MY CHILD?

Baby Classes from 0 - 18 months require you as a parent to get into the pool. Our Learn to Swim classes (18 months and older) are one-on-one lessons without Mom/Dad.

+ MY CHILD DOES NOT REQUIRE A PARENT IN THE CLASS BUT CAN I STILL GET INTO THE WATER WITH THEM?

Unfortunately, no. The independent swimming program with only the teacher and child in water focuses on developing specific skills and techniques that enable your child to propel through the water independently.

+ WHY ARE LEARN TO SWIM CLASSES ONLY 15 MINUTES?

Young children learn better in shorter classes. Our lessons are very carefully put together to make use of all 15 minutes. Remember these are small bodies and they get tired too.

+ HOW OFTEN IS MY CHILD ASSESSED?

Your child is assessed every lesson, however a full report is only available on our app at the end of each month. Actual handing out of certificates happen on request of the parent.

+ WHAT HAPPENS IF MY CHILD CRIES?

It is common for most children to cry. This is a normal reaction. Our teachers are highly trained in these situations. Pulling a child out of swim lessons due to crying is never a recommended course of action. Usually the crying phase is much harder on the parent than it is on the child. If your child is crying, it is best to get out of the line of sight from your child so they are able to better focus on the instructor.

+ WHAT IF MY CHILD DOESN'T LIKE THE LESSON? SHOULD I STOP?

Please do not begin our program unless you fully intend to finish. We do everything we can to make learning to swim an enjoyable experience for your child. Many children take a few weeks to work through their feelings about the water. It is a new environment where they are being asked to work very hard without Mom or Dad. Some amount of resistance is to be expected during the learning process. Please remember that it is not learning how to swim that's fun, but knowing how to swim that's fun.

+ HOW OFTEN SHOULD MY CHILD ATTEND SWIMMING LESSONS?

We recommend most students attend one to two (if your budget allows) swimming lessons per week. Skill development requires regular practice. So the more your child swims the better.

+ WILL MY CHILD HAVE THE SAME TEACHER EVERYWEEK?

Our teachers have made a commitment to their teaching days. However it is important to remember that they also get sick, need to attend important meetings, family obligations etc. We have made sure that when a teacher is off, that our stand in teachers are correctly & properly briefed to continue where your teacher left off.

+ WHAT LANGUAGE IS USED IN YOUR LESSONS?

Swimmattix is an English speaking swim school, our certificates and all lines of communication are done in English however our teachers are more than willing to speak in Afrikaans if they are able to (please note, not all our Teachers can speak Afrikaans, if this is a deciding factor please let us know before booking & we will do our best to book your child with a Teacher who is fluent in Afrikaans.) If your child requires to be taught in a language your child's teacher is not fluent in, please help them to with the basic words to help your child understand what is required. A good balance between words and visuals will still allow your child to progress through the Swimmattix Levels at a steady pace.

+ CAN YOU GUARANTEE MY REQUEST FOR MY FAVORITE TEACHER?

Some of our students and many of our parents have become attached to their teachers. Our teachers are wonderful and we continue to make decisions regarding where teachers are placed based on our effort to provide the best swim experience possible for everyone. We will always try to accommodate these needs. We cannot guarantee a teacher as space is based on availability, with that being said Swimmattix strives to deliver the same standard of teaching throughout and which ever teacher you end up going to - we know you will love them!

+ WHAT BENEFITS DO BABIES HAVE FROM SWIMMING LESSONS?

The earlier the better! Research suggests that the earlier one starts their children in swim lessons the more significant the benefits benefits are, such as:

• Boosts development of the whole child (early year round lessons for young children accelerated their development physically, intellectually, and emotionally).
• Children who swim consistently from infancy are significantly stronger and more coordinated.
• Children scored higher for intelligence and problem solving, which carries over into excellent academic achievement.
• Emotionally, children have been found to have more self-discipline, greater self-control and an increase in desire to succeed.
• Children rated higher in self-esteem and were more independent and comfortable in social situations than non-swimmers.
• Swim lessons for babies and toddlers improve their physical development.
• Baby swimmers develop better balance, movement and grasping techniques than non-swimmers.